General terms and conditions

1) General

The contract is concluded with DAS GOLDBERG in Bad Hofgastein. Regulations deviating from this are only valid if they have been agreed upon by both parties, expressly and in writing. Only persons over the age of 18 are entitled to make purchases in our Internet shop.

2) Conclusion of contract, payment and delivery:

The vouchers offered on the hotel website represent a non-binding purchase offer. The prices quoted are inclusive of any statutory value added tax. The online order of a voucher via the Internet constitutes a binding purchase offer by the customer, which DAS.GOLDBERG is entitled to accept within 48 hours by means of an order confirmation via e-mail, whereby the purchase contract is concluded. If no order confirmation is received within the aforementioned period, the purchase offer is deemed to be rejected and no purchase contract is concluded.

After receipt of the payment owed on the basis of the concluded purchase contract, the purchased vouchers will be dispatched by DAS.GOLDBERG. In order to save shipping costs, the purchased vouchers can also be paid by credit card or online bank transfer, in which case the vouchers can be sent free of charge via e-mail and printed out by the Customer. If the customer so wishes, the vouchers will also be sent by post if they are paid for by credit card or online bank transfer. If the vouchers are sent by post, the shipping costs incurred will be charged separately. No liability is accepted for any delays in delivery by post. If the voucher ordered online has already been sent to the Ordering Party before the payment to be made for this has been received or credited by DAS.GOLDBERG, the voucher shall not be valid until full payment has been made and DAS.GOLDBERG shall be entitled to withhold the services evidenced by the voucher until the payment owed for this has been made in full.

3) Validity, period of validity:

Vouchers have no expiry date and can be redeemed at any time. All other vouchers are redeemable on prior request and are valid for one year from the date of issue stated on the voucher. Each voucher can only be redeemed once, which is ensured by a barcode or voucher number attached to the voucher.

4) Cash redemption, invoicing:

Cash redemption of the voucher or the value evidenced by it is not possible. The issuing of a VAT-compliant invoice with corresponding proof of taxation can only take place at the time of the redemption of the voucher and thus the actual provision of the service.

5) Security guarantee, data protection:

Your security has the highest priority! Therefore, data such as credit card number, bank code, account number, name and address are transmitted via a protected SSL line when paying with credit cards. This means that no unauthorised person can read the data you enter during transmission on the Internet. In order to provide additional security in the voucher shop, we apply a number of additional security measures. Your details are processed by us with the aid of automation. Based on the general terms and conditions, the customer agrees to receive advertising information from DAS.GOLDBERG. This data will not be passed on to third parties.

6) Exchange, right of withdrawal:

Please return vouchers that do not meet your expectations within 14 days of sending them to us. It is necessary that the written declaration of withdrawal (revocation) is received by DAS.GOLDBERG within 14 days. However, the right of withdrawal does not apply if the use of the service has already begun within the withdrawal period. This right of withdrawal only applies to customers who qualify as consumers.

7) Place of jurisdiction:

Austrian law shall apply exclusively to all contractual relationships. The place of jurisdiction is Salzburg, Austria.